Actions that will Boost Frontline Engagement and Retention

The pandemic has undoubtedly changed the trajectory for many enterprises, even those already equipped with agile, resilient digital infrastructure. There are several shared priorities that chief information officers (CIOs) and chief technology officers (CTOs) have regarding tech, from providing the ideal customer experience (CX) to enhancing data control. CIOs and CTOs are not only working on a more secure present but also establishing an artificial intelligence future to boost business intelligence and make their infrastructures as robust as possible.

Creating an artificial intelligence future has its share of benefits on the intra-organization level, including sharpening business processes and establishing a data-driven culture that improves efficiency. Benefits from enterprise AI are noticeable in human capital management (HCM), customer service relations and human resources departments within an enterprise. The use cases for AI are plentiful and make a business transition more seamless for enterprises. Here’s a look at some of the top use cases for AI spanning different industries.

Securing the Enterprise

Security is the main concern for CIOs and CTOs across enterprises right now

A major joint concern for CIOs and CTOs in 2022 will be securing the enterprise. IT leaders consistently work on important new-wave solutions to address security challenges, including real-time security monitoring and forensics. Around 65% of leaders indicated that they planned to increase their cybersecurity spending and believe security is the most pressing issue going forward for enterprises.

The complexity of cyberthreat vectors combined with the issue of talent acquisition is testing the patience of CIOs and CTOs across the board. CIOs should consider teaming up with chief information security officers (CISOs) to boost their teams. Through their partnership, they can find effective measures to structure the scope of responsibilities, collaborate on cybersecurity solutions and improve training methods to help new talent adjust quickly. Additionally, CIOs should emphasize skill improvement and spearhead solutions that transform the security posture within their environment.

Continuing the Increased Advent for Automation

Though the work shortage concerns IT leaders, there is more of an appetite for implementing automated solutions across enterprises, particularly business process management and workflow automation. The big picture focus on automation is clear, with business process management increasing for enterprise-wide production and business unit production. Also, software leaders have been paying attention to IT leaders who have expressed interest in workflow automation.

While some leaders are still hesitant to fully automate their manual tasks to increase business intelligence, they realize that DevOps and engineers can’t fully handle the cost-optimization processes that come with automation. As a result, enterprises prioritize more spending on cloud solutions and cloud consulting to transform their business processes.

Dealing With the Data Problem

Data keeps coming in and CIOs/CTOs are figuring out how to control it

Another top priority that CIOS and CTOs across enterprises face is dealing with the seemingly never-ending accumulation of data.

Collecting and organizing data to drive new performance indicators remains a challenge for enterprises, requiring fine-tuned system landscapes to improve and preserve connected data. Enterprises have been consistently bombarded with the treasuries of data and analytics they bring in from customers and their services. Because of this accumulation, enterprises struggle to build solid data analytics stacks.

Communicating information across the enterprise is a big focus for enterprise leaders, necessitating robust data transformation solutions.

Establishing Strong Infrastructures

CIOs and CTOs are committed to setting up more resilient, future-proof infrastructures, connecting all their software solutions, and building a coherent architecture. Structuring data and applications is important for CIOS and CTOs to avoid falling behind competitively. Thankfully, more data-produced solutions are available to help enterprise leaders seamlessly improve their architectures.

While improving their infrastructures, enterprise leaders need to balance scalability and sustainability. In trying to balance scaling fast and creating highly sustainable infrastructure, CIOs and CTOs must think about their goals and decide how they plan to achieve these newly-resilient infrastructures as quickly as possible while garnering strong value and output. Establishing cohesion and optimizing business processes will be paramount for CIOs and CTOs to see the best results for their infrastructure initiatives.

Artificial Intelligence Fostering Digital Transformation Now and in the Future

CIOs and CTOs across enterprises are increasingly categorizing technologies with extensive research and piloting, producing technology enterprise-wide, or refining the AI technology they already have in place.

AI and machine learning permeate various IT areas and departments across IT, with 76% of enterprises prioritizing these digital initiatives to transform their operations. With greater investment in these digital technologies and understanding how they work, enterprises can modernize their operations without worrying about mounting costs or relying on outdated legacy ERP systems that become obsolete once updates are discontinued.

Artificial intelligence is the most disruptive technology for many enterprise leaders, with big data and analytics also ranking highly. Additionally, enterprises have been gradually moving their IT operations to the cloud since the beginning of the pandemic era. According to one study, enterprises have spent over $1.2 million annually on cloud services while the public cloud infrastructure has grown by around 35%.

Addressing the Skill Shortage

The skill shortage remains a big obstacle that CIOs and CTOs face as the pandemic continues to negatively impact the overall workforce. IT leaders are trying various solutions to counteract shortages, prioritizing full-time employment or bringing in part-time help until the job market stabilizes. Alternatively, there are digital staffing solutions such as staffing-as-a-service (SaaS) and staffing augmentation, where AI mechanisms help companies optimize operations without hiring extra people to do particular tasks.

Enterprises have also been upskilling their existing staff to meet increased customer demand. Alternatively, CIOs and CTOs have been reskilling, redeploying talented workers whose skills have been rendered obsolete due to the increased advent of disruptive technologies like artificial intelligence, increasingly focusing on resourcefulness to cut down hiring costs.

The talent gaps are noticeable when you consider that three out of every four IT teams are dealing with significant shortages, as well as insufficient knowledge of advanced technology. More than half of decision-makers are struggling to fill job openings as well. As a result of these noticeable gaps, options like staffing-as-a-services and other digital staffing solutions look more appealing to CIOs and CTOs across enterprises in 2022.

Aviskaran offers top-quality staffing augmentation solutions to help enterprises solve their skill shortage problems while guaranteeing strong operational efficiency. Check out our services and lead the digital transformation in your enterprise today!

Written By:
Aviskaran team
Content Writer, Aviskaran Technologies